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The revolving door of workers
Different faces, different approaches, every visit. Families tell us it creates a quiet anxiety that never quite settles.
Care that feels human
The same familiar faces, week after week. NDIS support and Live Well With Lyft aged care across Melbourne (metro-wide), South East Melbourne and the Mornington Peninsula.
Or send an enquiry. We'll reply within one business day.
NDIS Registered ProviderGuided by the Aged Care Quality StandardsMelbourne (metro-wide), South East Melbourne and the Mornington Peninsula
Find your path
Two kinds of support, one kind of care.
Whether you're looking at aged care for a parent or NDIS support for yourself, we'll meet you where you are.
What we do
Support that fits real life.
From a hand with the everyday to skilled clinical care, here's how we help — across both aged care and the NDIS.
Personal care
Showering, dressing and daily routines, handled with dignity.
Clean With Lyft
Cleaning, laundry and a home kept the way you like it.
Nursing & clinical care
Skilled clinical support delivered safely in your own home.
Allied health
Physio, OT and therapy that helps you stay active and well.
Social support & community access
Companionship, outings and staying connected to what you love.
Respite for carers
A genuine break for family carers, with someone familiar there.
Transport
Appointments, shopping and visits — getting you where you need to be.
Assistive technology & home modifications
Equipment and home changes that make everyday life easier.
What we believe
Relationships over rosters. Presence over process. People over paperwork.
It isn't a marketing line. It's how we build rosters, hire our team, and measure whether it was a good week — for participants, families, and the support workers on the ground.
Our approach
We started Lyft because care kept getting rostered like a spreadsheet.
So we built a team around neighbours instead. Four principles still guide every roster and every conversation.
- — 01
Consistency over rotation.
We build a consistent, carefully matched team around each person. Same faces. Same routines. Trust that compounds.
- — 02
Relationship over transaction.
We prioritise relationships over rosters, and presence over process. Care that feels human, not clinical.
- — 03
Community-minded.
Across Melbourne (metro-wide), South East Melbourne and the Mornington Peninsula, we're part of the communities we work in. The coffee shops, the GPs, the Saturday markets.
- — 04
Quietly disruptive.
We believe care should feel different. So we've built a values-led team with more autonomy, more shared ownership, and more intention.
Meet the team
The people behind the care.
What we hear most from families
The care system isn't broken. It's just impersonal.
From the thousands of conversations we've had with participants, families and support coordinators, three patterns come up again and again.
02
The overwhelm of navigation
NDIS plans, Support at Home, funding, assessments. Families are trying to care for someone while learning a new language.
03
The hunger for relationship
People don't want more services. They want someone who knows how they take their tea, and what mattered yesterday.
Stories from the community
In their words.
“Dad isn't easy. The fact that the same two workers have stayed with him for nearly a year tells me everything.”
— Penny
Support coordinator · Melbourne
“It's the small things. They remember she takes her tea black, no sugar.”
— David
Mornington
“Sammi answered the phone herself the first time we called. That sounds like a small thing. It wasn't.”
— The Whitfields
Mt Eliza
“Dad isn't easy. The fact that the same two workers have stayed with him for nearly a year tells me everything.”
— Penny
Support coordinator · Melbourne
“It's the small things. They remember she takes her tea black, no sugar.”
— David
Mornington
“Sammi answered the phone herself the first time we called. That sounds like a small thing. It wasn't.”
— The Whitfields
Mt Eliza
“It feels less like having care, and more like having neighbours who happen to know how to help.”
— Robert
Participant · Mornington
“I didn't know how worn out I was until I had a Saturday off. The respite has changed our family.”
— A carer
Mt Martha
“Mum laughs again. That's all I need to say.”
— Kerry
Rosebud
“It feels less like having care, and more like having neighbours who happen to know how to help.”
— Robert
Participant · Mornington
“I didn't know how worn out I was until I had a Saturday off. The respite has changed our family.”
— A carer
Mt Martha
“Mum laughs again. That's all I need to say.”
— Kerry
Rosebud
Trusted by families
Verified by the families we serve.
Read what participants, families, and support coordinators say about working with Lyft.
Live Well With Lyft
Support at Home is live. Here's what your family needs to know.
The biggest change to in-home aged care in a generation. We've written a plain-English guide that walks you through eligibility, funding, and how to prepare — whether you're already in Home Care Packages or considering support for the first time.
Read the explainerLet's talk
Let's talk about what support could look like for you.
A 15-minute conversation. No pressure, no hard sell. Just a chance to hear where you're at, and see if we're the right fit.
0418 828 518Send an enquiry and we'll reply within one business day.