Your rights matter
We are committed to providing care that is respectful, safe, transparent and responsive.
A service built on respect and accountability
Everyone has the right to feel safe, heard and respected when receiving aged care services.
At Lyft Community Live Well at Home, we welcome feedback and take concerns seriously. We believe good care includes openness, reflection and a willingness to keep improving.
If something does not feel right, we want to hear about it. Raising a concern will never affect a person’s right to receive respectful support.
Our commitment to you
We are committed to:
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treating every person with dignity and respect
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supporting privacy and confidentiality
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communicating openly and honestly
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listening to feedback
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supporting choice and independence
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responding to concerns fairly and promptly
How to raise a concern
If you have feedback, a concern or a complaint, you can contact our team directly. We will listen carefully, respond respectfully and work towards a fair outcome.
If you would prefer to speak with an external body, we can also provide information about independent advocacy and aged care complaints pathways.
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We welcome feedback
Feedback helps us learn, improve and continue building the kind of care we want to offer — thoughtful, safe and deeply respectful.
What matters to us
Dignity
Every person deserves to be treated with respect and care.
Choice
People should have a real say in the support they receive.
Wholeness
We care for the whole person, not just the task list.
Community
A meaningful life includes belonging, connection and participation.
Stewardship
We take seriously the trust placed in us by clients, families and the wider community.
Kindness with accountability
We lead with warmth, and we hold ourselves to high standards.